Frequently Asked Questions
Answers on orders, design, garments and tags.
Ordering & Pricing
6 questionsA tee with a print we draw for you, a waterproof NFC patch on the sleeve and a printed QR code. Both open any link you choose. Design is included at every quantity.
No. Order a single shirt if you like. The price drops as quantity goes up.
Per shirt. Signature: $35 for 1–4, $30 for 5–9, $27 for 10–24, $24 for 25–49, $23 for 50–99, $22 at 100+. Reserve: $42, $36, $33, $29, $28, $27 at the same quantities. Club fundraising amounts are agreed separately.
No. A tagged shirt costs the same as a plain one.
A first design concept within 72 hours. Average lead time is three weeks from order confirmation, confirmed before you pay.
When checkout completes. If a delay ever changes what you agreed to, you can cancel for a full refund.
Design
4 questionsYour idea and anything you have: a logo, sketch, reference or just a sentence. We draw the print from there.
Yes. Three rounds of revisions are included.
You do. You keep everything you send us, and you own the finished design for your garments.
We may photograph finished garments for our portfolio. Tell us when you order if you'd rather we didn't. Files are held only until your order ships or you ask us to delete them.
Sizes & Garments
5 questionsThe cut. Signature is a relaxed, slightly boxy unisex fit in 100% cotton. Reserve is oversized, wider and shorter at the same size, in combed cotton with a soft pigment-dyed finish.
Both cuts come in XS to 2XL, subject to supply. See the size chart on the order page.
Reserve comes in ten pigment-dyed colours, including Burro, French Oak and Oil Green. Signature comes in eight, including White, Black and Vintage Navy. The order page shows what's in stock.
Direct-to-film (DTF), pressed by hand. The print area is up to 12 by 14 inches.
Cold, inside out, and hang to dry.
Tap & Scan
5 questionsNo. Any NFC phone reads the tag with a tap and opens the link in its browser. The QR code works with any phone camera.
Anywhere you choose: your site, a sign-up form, a playlist, a donation page. The tag and the QR code can point to different places.
Yes, any time, without reprinting. Nobody needs an account to tap, scan or change a link.
You can see how many taps and scans a garment gets. We do not record who did them.
Not cryptographically, and we'd rather say so. The tag holds an identifier that resolves through BOKAH's routing, so you control where it points. If you need tamper-evident hardware, ask and we'll quote it.
Shipping & Returns
5 questionsAnywhere in the United States, with tracking. Rates show at checkout. We don't ship outside the US yet.
For a misprint, defect, wrong size or design on our side, or damage in transit, we reprint and reship at our cost. Contact us within 30 days of delivery with a photo and your order number.
We'll reprint it in another size at our cost price.
No. Every shirt is printed to order, so we can't take change-of-mind returns.
The patch is covered for one year from delivery. We replace the garment, and you cover the shipping.
Clubs & Organizers
6 questionsA pop-up store page for members to order from, and garments with a tap patch and QR code that open any link you set. No fee beyond the garments.
Your choice: the group settles one bill for the full order, or each member checks out separately at the campaign price, locked for everyone.
By default, a set amount from every garment goes to your club's fund, agreed when we review the campaign. You can opt out for a lower price per shirt, but not once the campaign has started.
Fourteen days by default. Members see a countdown on the store page.
Bulk orders ship to the organizer, with shipping calculated at checkout. Members get pickup details when the campaign closes.
The club. We store the names, sizes and emails members enter to make and ship their order, and delete them on request.
Help
3 questionsEmail support@getbokah.com, or clubs@getbokah.com for campaigns. A person reads every message.
Within two business days, or one if you include your order number.
Yes. The privacy page removes your analytics data. For order records or files, email us and we'll delete them.